QUESTIONS? ANSWERS.
HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
Please allow 1-3 business days to process your order before it ships.
WHAT IF THERE IS A PROBLEM WITH MY ORDER?
If you have any questions or concerns regarding your order, please contact us within three business days. It is important to us that you are 100% satisfied with our products and we will make every effort to address and correct any concerns.
CAN I RETURN THE PRODUCT?
Due to the fact that our caramels are cooked to order and are perishable, we do not accept product returns. If free shipping was included in your order, our shipping costs will be deducted from any website credit.
MAY I ADJUST OR CANCEL MY ORDER?
Yes, you are welcome to modify your order as long as you contact us prior to the order ship date. Please reach out to us by chat or email to discuss any modifications for your order.
DO YOU OFFER ANY DISCOUNTS ON BULK ORDERS?
We do offer pricing discounts for larger orders. Discounts vary based upon quantity and type of packaging. To place a bulk order, please contact our custom order specialist at support@chewyzcandy.com.
HOW FAR IN ADVANCE DO I NEED TO PLACE A CUSTOM ORDER?
The timeframe for custom orders does vary. We have a custom order specialist in house to help coordinate your order. Please email Philip at support@chewyzcandy.com to discuss order details.
WHEN WILL MY ORDER SHIP?
Our products will ship once your order is processed. *Please allow 1-3 business days to process your order.
HOW WILL MY ORDER SHIP?
We ship our Caramels via USPS/UPS. Depending upon the shipping location, the package will either ship UPS Ground, UPS 3-Day Select, or USPS Priority.
DO YOU SHIP IN WARMER MONTHS?
We do ship in the warmer months. We make every attempt possible to protect our products from melting by adding sweat proof cool packs and packaging inserts to line our boxes. We use our cool packaging anytime the temperatures are forecasted to reach 80 degrees or above. A $2.00 charge is automatically applied to your shipping costs at checkout.
HOW LONG WILL YOUR PRODUCTS STAY FRESH?
We use only the highest quality ingredients with no added preservatives or additives. Subsequently, our products are perishable, retaining their freshness for up to 1 month. The shelf life can increase significantly by refrigerating them in air tight bags.
DO YOUR CARAMELS CONTAIN NUTS?
Yes. Some caramels include nuts, however these caramels do not come into contact with any nut-free flavors. In addition, our products are FREE of gluten, soy, trans fats, and high fructose corn syrup.
CAN I ORDER A LARGE ORDER FOR IMMEDIATE DELIVERY?
Due to the perishable nature of our products, we do not keep a large stock on hand. For multiple or bulk orders, please contact at support@chewyzcandy.com to discuss.
WHAT INGREDIENTS DO YOU USE IN YOUR CARAMEL?
We use a 4-generation old family recipe of butter, cream, cane sugar, corn syrup, and pure vanilla extract as the foundation for every caramel. We add a touch of sea salt for finishing.
HOW MANY CARAMELS COME IN EACH PACKAGE?
Our caramels are handmade in small batches. We sell our caramels in fresh s boxes by weight. On average our packages contain; 20 pieces per 8oz gift box.